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To add a testimonial of your own, submit it on the Customer Survey page.
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"Lancaster rocks, and Kevin always goes above and beyond.
Service did a great job of making my bike new again.
Without a doubt where i am buying my next bike from, totally worth the trip. "
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| By: kevin jackson,NJ |
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"I just purchased a 2007 goldwing from Lancaster Honda and my experience was one I'll never forget. Kevin is the man,he was very professional and fun to be around. From first looking at the bike to picking out Accessories, ( in which they did a wonderful job putting everything on the bike )the time we spent at Lancaster Honda was like being around family. Kevin went far beyond what was expected, He spent time going over everything and answered all my questions, finally I must say I was very pleased with my bike it looks awesome.
I wanna thank everyone from Lancaster Honda.And thanks to the employee who put all the extras on it,Great Job.
Thanks Kevin."
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| By: Kent Newville,PA |
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"I came into your store this past Saturday to get fitted for an Arai helmet. I was greeted when I walked into the store and introduced to Seth who would help me find the correct helmet. I was given great information and was really only there to "shop". After the presentation, I felt the amount of great customer service that I received warranted purchasing the helmet right on the spot! He was extremely knowledgable and did not push me to make the sale. I was impressed with his professionalism and really appreciated the time he spent with me. Lancaster Honda has a real asset in Seth!"
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| By: Bill Elizabethtown,PA |
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"I've wanted a Gold Wing for years. I wish I hadn't waited so long to get one. It was well worth the wait. I live within a mile of a Honda dealership in NJ. However, I heard so many good things about Lancaster Honda that I made the 2 hour trip. Lancaster Honda did me right. The bike is great. The service and staff are AWESOME!!!!! They gave me a great price and delivered the bike to my home. I'm so satisfied that l'll ride to Lancaster for service in the future. 2 thumbs up. 5 star. "
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| By: Anonymous Freehold,NJ |
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"kevin did a great job and was very helpful thanks for everything"
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| By: chad denver ,PA |
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"I have been recommending Lancaster Honda to anyone I talk to who is even thinking about a motorcycle. I have 2 other bikes with another dealer, and my overall experience with Lancaster Honda far surpasses that. Their service department is great, you can tell that the guys there ride and enjoy riding.
Nothing but good things about this place!"
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| By: Matthew Hershey,PA |
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"I just purchased a new Honda VFR800 from Kevin Maddox. Kevin made the entire process seamless and went the extra mile to ensure it was seamless! All the folks at Lancaster Honda were outstanding and, last but not least, the bike is awesome."
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| By: Kenneth Oxford,PA |
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"Just made my second purchase from Lancaster Honda and had another great experience. Kevin was great to work with and everyone there is very helpful. Looking forward to many miles on my new Scooter."
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| By: Matt Manheim,PA |
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"The experience of buying a bike could not have been any better. The salesmen and sales manager were very friendly and very professional. I am very happy with my purchase and will definitely be sharing my experience and be thinking of Lancaster Honda for any future purchases.
Thanks,
Doug"
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| By: Doug Mechanicsburg,PA |
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"I don't know the guys name behind the parts desk, but he was awesome. I was looking for product to remove rust from my 1998 Magna. He showed me a "trade secret" that didn't require a purchase from the store. I was very grateful that he was genuinely interested in me, not just selling products.
I then asked him what I could use after the rust was gone and he helped me to find good products to prevent and maintain the shine on my chrome and bike in general. I ended up buying a few more cleaning products than I came in for. Please note, I bought the extra items because of the service he gave not because he talked me into buying things I really didn't need.
He really cared about my trivial problem, that was awesome!"
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| By: Vernon Mountville,PA |
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"Kevin Maddox, Sales director, did an outstanding job from demonstrating the models available and their features to making the actual transaction a pleasant experience. In particular he was extremely helpful and patient as I have no experience whatsoever in 4 wheelers. He explained each function of the vehicle and answered every question. He personally loaded the 4 wheeler onto the pickup and secured it. Couldn't have asked for more. Also parts department was helpful (as I will have to do oil changes myself in a remote location) by providing the necessary materials. Would rcommend Kevin and this dealership highly."
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| By: Charles Ephrata,PA |
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"I purchased a scooter in june of 2008. I have a 1968 Honda Trail 90 but thought my wife might like the Metropolitan. She did but not that much. I called Kevin and he said " I will buy it back" I thought the price quoted was satisfactory and even decided to buy a Honda ruckus for myself. I love it Kevin is the best He returns calls, answers questions , knows his stuff and is the most accomodating sales person I have ever met. As you can see I do live much closer to another Honda Dealer but Lancaster Honda beats this dealer by a mile. No complaints. You have me as a customer forever. Thanks.Mark from camp Hill"
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| By: mark Camp Hill,PA |
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"These guys are great! Just purchased my first bike from them, and I had the HONOR of dealing with Kevin. This guy is fantastic! He was able to take the time with me that I needed and was more concerned that I was placed on the correct bike for safety than just trying to make the sale. Having little experience with street bikes he was very understanding and took the time to explain every little detail about the bike to me. If you are looking for a first bike........SEE THESE GUYS FIRST! I had stopped at several shops to look at used inventory, some places (big one down the street) totally ignored me. As soon as I walked in the door I was greated and the experience at Lancaster Honda only got better. On the day I was to pick up my bike of course it was raining, without hesitation Kevin offered to deliver my bike (in a box truck) so that I could enjoy it that weekend. Thank you Kevin for giving me the time that I needed to make a decision and going that extra step. I will being doing business with these folks again in the future."
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| By: Anonymous palmyra,PA |
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"What an unbelievable dealership! From the time I walked in the door I felt welcome and not pressured. Having purchased 4 bikes (and a Honda lawnmower) there in the last 2 years, countless upgrades, and regular maintenance, I can honestly say I wouldn't go anywhere else. These are the friendliest and most knowledgeable group of people I have come across in a long time. They even worked hand in hand with my insurance company when I laid my baby down on the pavement. Seth, Kevin, Dave, Terry, Jim, and the rest of the crew, Thank you!!!
mcseman"
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| By: Erik Lancaster,PA |
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"After making many phone calls to various service shops in the area,i finally came across lanc. honda's number. every other shop i spoke with wanted nothing to do with installing my rear tire on my ducati.lanc.honda was friendly and helpful from the first hello on the phone.there was no attitude over the fact that i had bought my bike elsewhere,unlike many other dealers i had tried to do buisness with today.not only did they take me in on short notice,but they also trouble shot and informed me of other issues on my bike i had not noticed,at no charge.they were just genuinely concearned for my safety,rider to rider.i will not have to search the web for a motorcycle tech any longer,i have found my home for service.having recently moved to the area i have been concearned about where i would get service.i no longer have to worry about who may or may not be a trustworthy and friendly shop for my bike. thank you again for your great service. "
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| By: Jimbo palmyra,PA |
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"WOW!! Is all I can say.Everyone at Lancaster Honda was very helpful and made our buying experience painless and fun.After going to a different dealer first and having such a bad experience with the finance manager(who was more intrested in getting us a loan through their bank then trying to save us money by going through honda)we would have paid hundreds of dollars more if we would have bought our cycle there.Thats not all...Then they sold our bike off the show room floor and told us they would have to order another one...while we were waiting(almost 2 weeks)we decide to go to Lancaster Honda.We walked onto the showroom floor on a Wedensday and Saturday we picked up our Cycle..Unbelievable...U GUYS ARE AWESOME!! Thank You for making life easier and restoring my trust in purchsing my cycle...U have earned our business in the future and we have already by word of mouth told all our friends. "
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| By: Dave & SHerry Wrightsville,PA |
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"This was my first Honda purchase in over 32 years of riding. I am now riding the VTX1800T and wonder why I had waited so long. Sales, financing and the staff were top notch. Thanks"
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| By: Larry Elizabethtown,PA |
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"Kevin was a great salesman. He knew the answer to every question I had. The lawnmower I bought is fantastic. Now, I actually WANT to mow the lawn. What a difference a quality product makes!"
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| By: Lee Landisville,PA |
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"I purchased a Helix Scooter from Kevin, and the whole process was great and easy. This is the first two wheeled machine that I have ever owned and Kevin did a great job of making sure that I was comfortable with everything. He even spent 2 hours of his night to make sure that I had the basic skills down to ride safely. I will let everyone that I know that Lancaster Honda is the only place to get a Bike, Scooter or ATV. Keep up the good work guys!!!"
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| By: Matthew manheim,PA |
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"THIS WAS MY 1ST NEW BIKE AND KEVIN WORKED WITH ME OVER THE PHONE BECAUSE I LIVE IN YORK, PA. AND MY HOURS ARE LONGER THAN THEIRS. I'LL TELL EVERBODY I KNOW WHO IS LOOKING FOR A BIKE TO CALL KEVIN. AS FAR AS THE PARTS COUNTER GOES YOU CAN'T BEAT SETH FOR ALL THAT HE DOES TO HELP YOU NO MATTER HOW SIMPLE YOUR CONCERNS ARE, HE'LL WORK WITH YOU NO MATTER HOW LONG IT TAKES TO MAKE SURE YOUR HAPPY WITH YOUR PURCHASE. I CAN'T AT THIS TIME MAKE A COMMENT ON THE SHOP I'VE NOT DEALT WITH THEM YET."
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| By: VICTOR MANCHESTER,PA |
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"Kevin did it again. I came back for my second purchase, for the kids this time. They are loving the TRX90. The Honda may be a little more compared to other youth quads, however the old adage rings true, You get what you pay for! The little 90 rocks and is solid as a rock. Thanks Kev. I think purchase number 3 will be for the Dad again. Maybe a bike this time?"
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| By: Chris Manheim,PA |
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"I've had nothing but a very professional experience at this dealership. Gerald and Kevin have both done an excellent job at taking me through the buying process, making it easy and explaining everything I needed to know before riding off into the sunset. I look forward to a great relationship with everyone here. I'm really enjoying my new Honda ST1300. Thank you!"
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| By: Rick Elizabethtown,PA |
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"Gerry was the first salesperson I spoke to willing to take the time to explain the pros and cons of smaller and larger motorcycles as this was my first impending purchase. I am 51 and my son 21 has just gotten his first bike so I was a rookie. This was the third dealership I visited and had NO service anywhere else. Thanks again!"
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| By: Robert Annville,PA |
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"Kevin Rocks!!!!!!!!
I just got my TRX400 FA7 delivered today and it is awesome!!
If you want an honest, fair deal without any games Kevin at Lancaster Honda is your guy.
He truly cares about his customers and takes the time to explain every aspect of the purchasing process.
Oh and by the way, he knows his products(all lines) better than anyone I have ever come across.
If you are in the market for a Bike or ATV, save yourself some time looking around and make your one stop Lancaster Honda. Don't forget to ask for Kevin. He won't let you down. I now have the old Honda commercial in my head, "follow the leader, he's on a Honda!!"
Thanks Kevin, I'll see you on the trails. "
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| By: Chris Manheim,PA |
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"What a GREAT experience at Lanc.Honda. No exaggeration it was the best retail experience I have ever had!!! I went to another dealer 1st. They didn't even acknowledge me and I was there for over an hour. Was it because I was an older woman who looked bewildered? Who knows but I went to Lanc. Honda and Gerry greated me with no pressure, allowed me to look around until I needed assistance and then immeadiately helped me with my questions. Needless to say I bought a bike that day. A honda Rebel. When I came in a few days later to pay for it Kevin was who took me through all the paper work. I had so much fun, he had me laughing out loud all through out the transaction. He's the best. I recomend everyone to enjoy the Kevin experience, you won't regret it. When it was time for my test drive Kevin showed concern with my lack of experience but didn't make me feel incapable. I then took it for a test drive and stayed on the bike for acouple hours riding back and forth in front of the Honda dealer, since that was the 1st time riding a bike after my class, even the shop mechanic came out and gave me pointers which was much appreciated. Last but not least the people behind the sales counter were great!!!!!!
I do not know the young ladys' name but she helped me a lot choosing a helmet,jacket and cover with great advise. So who ever reads this you won't be dissappointed with Lancaster Honda and don't fogert to ask for Kevin, you'll love him!!!!!"
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| By: Marcia lancaster,RI |
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"Bought a Silverwing in 06 from Lanc Honda and loved the scooter. Now upgraded to an 07 Goldwing and love it even more. Kevin and Terry were more than willing to answer any and all questions I had. Terry worked with me over my lunch hour to start paperwork on Friday and Saturday Kevin stayed after the store closed to go over the controls on the Gwing and make sure I was comfortable with the bike before the wife and I left the store. Went to the York county dealer and didn't feel as welcome there as I did here. Kevin is the best and I hope he stays with Lanc Honda for a good long time.
Frank K
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| By: Frank East Prospect,PA |
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"I HAD QUESTIONS ABOUT REPLACING PART OF THE "DRIVEN FACE" (CLUTCH) AND YOUR PARTS LOCATOR WITH DRAWING AND PART LIST DID THE TRICK. "
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| By: PAUL BETHLEHEM,PA |
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"As a new rider, and a woman, I was very impressed with my overall experience. I had been at other dealerships, expressed interest and received little help. Not so at Lancaster Honda. Kevin and Gerry were intent on answering all my questions (silly or not) and more interested in me and my needs as a first time rider than on pushing a sale.
I am now the proud owner of a 1997 Honda Rebel, a sweet bike in great condition. I'm excited about riding and know that whenever I need help or service I'll be treated just like any other biker...they've got a customer for life! Great place, great people."
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| By: Anonymous Lancaster ,PA |
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