Below you will find what some of our customers say about our dealership.

To add a testimonial of your own, submit it on the Customer Survey page.

"I had to have my '01 Goldwing serviced for a recall. I received an appointment rather quickly and the bike was repaired within the timeframe I was quoted. Kudos to Seth! Thanks, Bill Campbell"
By: Bill Oxford, PA
"Lancaster Honda is by far the best dealer in the state! Can not say enough about Kevin Maddox. Best experience I have ever had buying a motorcycle! Took his time, found the perfect bike that I was looking for......not to mention he delivered it to me, at my home, in person. All the staff at Lancaster Honda go above and beyond. Don't waste your time shopping around from dealership to dealership...goto Lancaster Honda and ask for Kevin! Best regards, William Taroli"
By: William Downingtown, PA
"I've used Lancaster Honda as a source for scooter oil for years. This past July, I started to observe that my old scooter was showing signs of needing to be replaced. Kevin was very patient with me and worked at my pace, and helped me get a loan I could live with. It took me until halfway through August to finally settle on making a purchase and i am very happy with that decision. The Honda PCX150 is peppy and handles well. It feels sporty, but also like a larger touring scooter. I've put almost 1900 miles on it in the five weeks that I've owned it, with 800+ of that mileage being on a long distance trip to Massachusetts. See scootinfool.blogspot.com for details on that. Anyway, very pleased with the scooter, the aftermarket windscreen, rear rack, and Ram XGrip phone mount. "
By: Paul East Petersburg , PA
"I had an excellent experience here at Lancaster Honda. I laid my Honda Shadow over and needed some repairs and new parts. The service team was very friendly and helpful. I mainly worked with Seth through the process. He was very helpful and made great suggestions that made the process quick and easy. I'll definitely be back whenever my bike's in need of service. Thank you! "
By: Anonymous Lancaster, PA
"People at Lancaster Honda Motorcycle very nice. They made me feel warm and welcome and went out of their way to take care of me! Everyone there was great!"
By: darryl harrisburg, PA
"I have bought other bikes in the past and had some pretty good experience but hands down this bike purchase was the best. Kevin my salesman was excellent. He was very knowledgeable and had done a lot of work up front when I told him I was coming. I would recommend your dealership again and again. Thanks again for everything."
By: Mark Piscataway, NJ
"Kevin Maddox was very helpful with my purchase of a new Goldwing. I had a very pleasant and informative transaction. Thanks "
By: Anonymous oakland, IL
"I'm writing you to show my appreciation for my dealership during my recent purchase of a new 2014 Honda CBR1000RR. I'm 58 years old and have roughly 48 years of riding experience. During those years I purchased at least a dozen bikes from a number of different dealers. I can honestly say this purchase from Lancaster Honda in Lancaster, PA was the most positive experience at any dealership I ever dealt with. Every aspect from my initial sales contact to delivery with Kevin Maddox through closing the paperwork which was handled by the owners Diane & Dave Moore was first rate; professional, personable, & enthusiastic. The facility was very clean, organized, and all products were well displayed. Please keep in mind I drove 80 miles one way to this dealership for my deal. Given the fact there are a few dealers that were closer to me but based passed experience and inventory availability, I elected not to consider them. I let them know how much I appreciated their efforts but wanted to let you know as well. I wish all dealerships left me with this degree of a positive impression. "
By: Jim Bethlehem, PA
"I have been riding for 35 years and have purchased bikes from several dealerships over these years. I can say without hesitation that Lancaster Honda is the best dealership I have experienced. They are fair, courteous, professional, and, perhaps most importantly, excited about bikes and riding. They have seasoned motorcycle enthusiasts in sales, service, and parts who are eager to help in any way they can. If you are in the market for Honda products or just friendly conversation, this is the place to go."
By: Lou Palmyra, PA
"Since my wife and I no longer vacation via motorcycle, we decided to trade our Gold Wing and trailer for a CTX. My first and only stop was Lancaster Honda. I felt connected because of good, friendly service on our Gold Wing. Terry, Parts Manager was always well informed and a former student of mine. On my first visit with Kevin, Sales Manager he asked how much I wanted for my unit. "I don't know," was my response. With both of us at the same desk, he logged on to two resource sites for used Gold Wing values. He listed the high and low range figures from both and gave me a trade-in figure he felt was fair. I agreed and the transaction was completed. After adding a few accessories, I had one last request. I wanted a good home for my Gold Wing. You can say it because I know you are thinking it, "this guy's elevator is stuck on the top floor!" Kevin came through again. He said, "I have just the right person in mind for your bike and trailer." It will have a good home. I am confident its new owner will experience many enjoyable trouble-free miles as my wife and I did. Dave, I have never read your list of Core Values for Lancaster Honda, but I know you have them. The following list is just some of those values I experienced with you, Kevin, and Terry. 1 - Integrity 2-Unwavering passion to understand and satisfy customer needs 3-Competent product knowledge 4-Assemble a positive team centered around family spirit 5-Passionate in all things tempered with humility Although I worked exclusively with you, Kevin and Terry, I am sure the above values are expected of all your employees. My sincere best wishes for continued success at Lancaster Honda. A loyal customer and Lancaster Honda Ambassador. Joel, Manheim, PA" By: Joel Manheim, PA
"Kevin was amazing to work with. I turned down offers from two other dealers because of how great he was during my initial inquiries. Genuine, friendly and knoweldgeable. The transaction was so smooth and easy. Great price with no run-around. Doesn't get better than that. I'm absolutely in love with my CB1100. We've already been on many adventures together and I'm looking forward to tons more. I'd recommend these guys to anyone."
By: Tabbitha Dulles, VA
"This guys make you feel like family before the sale. The good news is they continue to do this after the sale. Four deals later I continue to go back!"
By: Tom Elizabethtown, PA
"From start to finish this was a fantastic experience. I am an Assistant Manager of Sales and Finance at a local Cadillac Dealership. I am used to giving outstanding customer service but this time, I was on the other end of it and it was also outstanding. Kudos to Kevin Maddox--what a great guy and he epitomizes great customer service. After I arranged my own financing he was able to petition the lender for an even better rate--then to top it all off, he delivered the bike to me in an enclosed van--FREE OF CHARGE right to my house because of the inclement weather. He went over every detail of the bike and then we did my paperwork--easy as pie. Thanks again to Kevin Maddox and Lancaster Honda---a job very well done!!"
By: Marc Mount Joy, PA
"Got a used 2002 Honda Aero VT1100 from Honda. The sales and service team have been very helpful and supportive. Quick response to my issues and great resolutions to my problems. Great team at Lancaster Honda"
By: Anonymous Lancaster, PA
"just had my Rincon in for a bit of work and the service department was great this place is top notch kevin was great in sales and seth and the rest of the crew is to I will be back for a new atv very soon thanks"
By: chad akron, PA
"Due to hurrican Sandy I found myself stuck in FL while my family was home without power. An old friend Kevin posted a comment about generators on hand saying that he was making a trip to my area to deliver purchased equipment which in itself should be commended. Unfortunately by the time I had reached Kevin he was already on the return trip. We talked the next morning and Kevin took my order and made arrangements to have someone drop it off to me saving valuable gas and time. I cannot express how much Lancaster Honda and especially Kevin has made these days without power more livable. Thanks again Kevin from an old friend from Marlboro NJ."
By: Anonymous marlboro, NJ
"Awesome customer service. They are focused on customer satisfaction. The purchase and trade went flawless and any concerns with the bike were quickly resolved. Great Team!" By: Miguel Lancaster, PA
"We couldn't be happier with our bikes! Gerry shipped in just for me a brand new 2012 Matte Silver Rebel. My partner got a great great deal on a pre-owned 2007 Honda Shadow Deluxe. Gerry was very helpful, a real pleasure to work with. He made sure both our bikes were ready for pick up on the same day. Answered all our questions. Will recommend them to everybody." By: Lisa Mount Joy, PA
"Love my new Honda mower (HRR216VKA)! Assembled, gassed, delivered and ready to go! No-fuss start (no choke or priming needed.) A four-year warranty was icing on the cake!" By: Jerry Lancaster, PA
"I called a friend who had recently purchased a Goldwing from this dealership. Even though I live in Massachusetts, he said to give Kevin a call. I did. He answered all my questions and pointed me in the right direction as to what costs, accessories and dealer incentives to pursue. He treated me great and answered all of my questions. His information was invaluable and led to my getting a new bike at a great deal. For anyone looking to buy or just get information, I would definitely recommend talking to Kevin."
By: Anonymous Burlington, MA
"Long time excellent overall experience at Lancaster Honda. Always friendly employees. Quality service. Thanks guys. Charlie"
By: charles lititz, PA
"Cannot say enough about my experience with the staff and the dealership itself. From the first visit I was greeted promptly, and was given more detail about the machines than I could have asked for. All of my questions were welcomed and readily answered. I was able to purchase my 2010 CBR1000RR without hassle and got a great deal on it. During the paperwork end of it, Gerry made it easy and explained everything thoroughly. The walkthrough of the bike by all of the guys, as well as the parts team was exceptional. I will definitely recommend and use Lancaster Honda moving forward. GREAT WORK EVERYONE!!!"
By: Jim Lancaster, PA
"Stopped in while taking a weekend away with my wife in Lancaster. (she gets to hit the outlets, I wanted to see some cycles) Kevin was great, helping answer many questions I had as a new rider and thinking of buying my first cycle, the Shadow Aero 750. Left with information, visited three other stores in my local area of Philadelphia to sit and try various bikes. (VStar 650, Boulevard C50, Vulcan 500, and Other Aeros) I contacted Lancaster Cycle again after a few days an inquired some more. Emails and photos back and forth, and very responsive to my requests more than the local shops, I knew Lancaster Cycle was living up to all the other testimonials on this page and excelling above the rest. I decided on an Aero 750 (09 Blue & Silver) and Kevin set things in motion via email and phone since I am more than an hour drive away. I met with him and other staff one day to sign papers for the bike and was met with everything prepared and orderly, and a nice SOLD sign was on the bike. It was mine! Discussion about accessories I wanted took place and they were ordered. Unfortunately, the windshield didn't fitup right with the OEM lightbar brackets, but Lancaster Cycle worked it out with me via phone and a few days later my bike was ready, just like I wanted it! The part that sets Lancaster apart in my opinion is their willingness to make sure you know about the bike, the options, and how things work. As we went over the bike on delivery day, every little item was discussed, as well as the bigger main items. Shifting scenero's, safety, etc was all reviewed, and in the end, I was very well informed about the bike and how to access items and check items for maintenance. My Harley riding neighbor was very impressed with this when I told him all the things we did. He said he was just given the keys and helped with the bike out the showroom at the HD dealer. The bike is fantastic and rides so smooth. Looking forward to working with them again soon."
By: Robert Lansdale, PA
"Just wanted to say thank you for the excellent service I received from your (This) Dealership..Kevin you were great and Matt thanks for all your help with service.. If anyone ever reads these testimonials.. They are for real and this dealership is the real thing.. Thanks again... Gary"
By: Gary York, PA
"We made the trip to Lancaster Honda passing by our hometown Honda dealer in search of Friendly, Knowledgeable sales staff that could take the time to assist us in our purchase of a new Honda scooter. What we found exceeded our expectations and was an enjoyable experience. Kevin took the time to show us each model and allowed my wife to sit on each model scooter to see which one fit her and was the style she was looking for. After he gave us a thorough presentation there was no doubt in our minds that we were going to make the purchase right there and now. I felt that comfortable with the staff at Lancaster Honda that I could not imagined the buying experience being any easier and low pressure. Kevin spent as much time as needed to explain and demonstrate the features and controls on the 2010 Honda Elite 110 that we left totaly happy. This is not the first new Honda motorcycle/product that I have purchased but I will be with out a doubt purchasing all of my Honda equipment at Lancaster Honda in the future. Thank you for the Super reception, courtesy and taking the time to appreciate your customers. "
By: Richard E. & Vicki L. Sr. Jonestown, PA
"My wife and I recently purchased a 2010 Goldwing at Lancaster Honda and we were very pleased at the entire process. A major part of the positive experience was the personal attention we received from Kevin. We stopped in one evening just to look at the bikes and possibly test ride one. There were no Goldwings on the floor to even look at, but Kevin actually let us take his personal machine out for a test ride. Unbelievable! He spent an incredible amount of time just showing us the features of the bike and never once did he make a sales presentation. The machine sold itself and he made us very comfortable in the decision to buy it your shop. We ordered our new bike that evening and from that point on we were kept informed of the progress and delivery status. When we did arrive to pick up the bike, Kevin made sure we were very comfortable with every aspect of the machine and I drove off the lot with all my questions answered and confident I had a full understanding of a pretty amazing motorcycle. We are telling anyone that will listen about your business and your staff. We will definitely be back for service and accessories, or just to stop by to say Hello to Kevin! Thank you! Jeff and Carol Dale "
By: Jeff mount joy, PA
"Lancaster rocks, and Kevin always goes above and beyond. Service did a great job of making my bike new again. Without a doubt where i am buying my next bike from, totally worth the trip. "
By: kevin jackson, NJ
"I just purchased a 2007 goldwing from Lancaster Honda and my experience was one I'll never forget. Kevin is the man,he was very professional and fun to be around. From first looking at the bike to picking out Accessories, ( in which they did a wonderful job putting everything on the bike )the time we spent at Lancaster Honda was like being around family. Kevin went far beyond what was expected, He spent time going over everything and answered all my questions, finally I must say I was very pleased with my bike it looks awesome. I wanna thank everyone from Lancaster Honda.And thanks to the employee who put all the extras on it,Great Job. Thanks Kevin."
By: Kent Newville, PA
By: Anonymous Akron, PA
"I've wanted a Gold Wing for years. I wish I hadn't waited so long to get one. It was well worth the wait. I live within a mile of a Honda dealership in NJ. However, I heard so many good things about Lancaster Honda that I made the 2 hour trip. Lancaster Honda did me right. The bike is great. The service and staff are AWESOME!!!!! They gave me a great price and delivered the bike to my home. I'm so satisfied that l'll ride to Lancaster for service in the future. 2 thumbs up. 5 star. "
By: Anonymous Freehold, NJ
"kevin did a great job and was very helpful thanks for everything"
By: chad denver , PA
"I have been recommending Lancaster Honda to anyone I talk to who is even thinking about a motorcycle. I have 2 other bikes with another dealer, and my overall experience with Lancaster Honda far surpasses that. Their service department is great, you can tell that the guys there ride and enjoy riding. Nothing but good things about this place!"
By: Matthew Hershey, PA
"I just purchased a new Honda VFR800 from Kevin Maddox. Kevin made the entire process seamless and went the extra mile to ensure it was seamless! All the folks at Lancaster Honda were outstanding and, last but not least, the bike is awesome."
By: Kenneth Oxford, PA
"Just made my second purchase from Lancaster Honda and had another great experience. Kevin was great to work with and everyone there is very helpful. Looking forward to many miles on my new Scooter."
By: Matt Manheim, PA
"The experience of buying a bike could not have been any better. The salesmen and sales manager were very friendly and very professional. I am very happy with my purchase and will definitely be sharing my experience and be thinking of Lancaster Honda for any future purchases. Thanks, Doug"
By: Doug Mechanicsburg, PA
"I don't know the guys name behind the parts desk, but he was awesome. I was looking for product to remove rust from my 1998 Magna. He showed me a "trade secret" that didn't require a purchase from the store. I was very grateful that he was genuinely interested in me, not just selling products. I then asked him what I could use after the rust was gone and he helped me to find good products to prevent and maintain the shine on my chrome and bike in general. I ended up buying a few more cleaning products than I came in for. Please note, I bought the extra items because of the service he gave not because he talked me into buying things I really didn't need. He really cared about my trivial problem, that was awesome!" By: Vernon Mountville, PA
"Kevin Maddox, Sales director, did an outstanding job from demonstrating the models available and their features to making the actual transaction a pleasant experience. In particular he was extremely helpful and patient as I have no experience whatsoever in 4 wheelers. He explained each function of the vehicle and answered every question. He personally loaded the 4 wheeler onto the pickup and secured it. Couldn't have asked for more. Also parts department was helpful (as I will have to do oil changes myself in a remote location) by providing the necessary materials. Would rcommend Kevin and this dealership highly." By: Charles Ephrata, PA
"I purchased a scooter in june of 2008. I have a 1968 Honda Trail 90 but thought my wife might like the Metropolitan. She did but not that much. I called Kevin and he said " I will buy it back" I thought the price quoted was satisfactory and even decided to buy a Honda ruckus for myself. I love it Kevin is the best He returns calls, answers questions , knows his stuff and is the most accomodating sales person I have ever met. As you can see I do live much closer to another Honda Dealer but Lancaster Honda beats this dealer by a mile. No complaints. You have me as a customer forever. Thanks.Mark from camp Hill"
By: mark Camp Hill, PA
"These guys are great! Just purchased my first bike from them, and I had the HONOR of dealing with Kevin. This guy is fantastic! He was able to take the time with me that I needed and was more concerned that I was placed on the correct bike for safety than just trying to make the sale. Having little experience with street bikes he was very understanding and took the time to explain every little detail about the bike to me. If you are looking for a first bike........SEE THESE GUYS FIRST! I had stopped at several shops to look at used inventory, some places (big one down the street) totally ignored me. As soon as I walked in the door I was greated and the experience at Lancaster Honda only got better. On the day I was to pick up my bike of course it was raining, without hesitation Kevin offered to deliver my bike (in a box truck) so that I could enjoy it that weekend. Thank you Kevin for giving me the time that I needed to make a decision and going that extra step. I will being doing business with these folks again in the future."
By: Anonymous palmyra, PA
"What an unbelievable dealership! From the time I walked in the door I felt welcome and not pressured. Having purchased 4 bikes (and a Honda lawnmower) there in the last 2 years, countless upgrades, and regular maintenance, I can honestly say I wouldn't go anywhere else. These are the friendliest and most knowledgeable group of people I have come across in a long time. They even worked hand in hand with my insurance company when I laid my baby down on the pavement. Seth, Kevin, Dave, Terry, Jim, and the rest of the crew, Thank you!!! mcseman"
By: Erik Lancaster, PA
"After making many phone calls to various service shops in the area,i finally came across lanc. honda's number. every other shop i spoke with wanted nothing to do with installing my rear tire on my ducati.lanc.honda was friendly and helpful from the first hello on the phone.there was no attitude over the fact that i had bought my bike elsewhere,unlike many other dealers i had tried to do buisness with today.not only did they take me in on short notice,but they also trouble shot and informed me of other issues on my bike i had not noticed,at no charge.they were just genuinely concearned for my safety,rider to rider.i will not have to search the web for a motorcycle tech any longer,i have found my home for service.having recently moved to the area i have been concearned about where i would get service.i no longer have to worry about who may or may not be a trustworthy and friendly shop for my bike. thank you again for your great service. "
By: Jimbo palmyra, PA
"WOW!! Is all I can say.Everyone at Lancaster Honda was very helpful and made our buying experience painless and fun.After going to a different dealer first and having such a bad experience with the finance manager(who was more intrested in getting us a loan through their bank then trying to save us money by going through honda)we would have paid hundreds of dollars more if we would have bought our cycle there.Thats not all...Then they sold our bike off the show room floor and told us they would have to order another one...while we were waiting(almost 2 weeks)we decide to go to Lancaster Honda.We walked onto the showroom floor on a Wedensday and Saturday we picked up our Cycle..Unbelievable...U GUYS ARE AWESOME!! Thank You for making life easier and restoring my trust in purchsing my cycle...U have earned our business in the future and we have already by word of mouth told all our friends. "
By: Dave & SHerry Wrightsville, PA
"This was my first Honda purchase in over 32 years of riding. I am now riding the VTX1800T and wonder why I had waited so long. Sales, financing and the staff were top notch. Thanks" By: Larry Elizabethtown, PA
"Kevin was a great salesman. He knew the answer to every question I had. The lawnmower I bought is fantastic. Now, I actually WANT to mow the lawn. What a difference a quality product makes!"
By: Lee Landisville, PA
"I purchased a Helix Scooter from Kevin, and the whole process was great and easy. This is the first two wheeled machine that I have ever owned and Kevin did a great job of making sure that I was comfortable with everything. He even spent 2 hours of his night to make sure that I had the basic skills down to ride safely. I will let everyone that I know that Lancaster Honda is the only place to get a Bike, Scooter or ATV. Keep up the good work guys!!!" By: Matthew manheim, PA
"Kevin did it again. I came back for my second purchase, for the kids this time. They are loving the TRX90. The Honda may be a little more compared to other youth quads, however the old adage rings true, You get what you pay for! The little 90 rocks and is solid as a rock. Thanks Kev. I think purchase number 3 will be for the Dad again. Maybe a bike this time?"
By: Chris Manheim, PA
"I've had nothing but a very professional experience at this dealership. Gerald and Kevin have both done an excellent job at taking me through the buying process, making it easy and explaining everything I needed to know before riding off into the sunset. I look forward to a great relationship with everyone here. I'm really enjoying my new Honda ST1300. Thank you!" By: Rick Elizabethtown, PA
"Gerry was the first salesperson I spoke to willing to take the time to explain the pros and cons of smaller and larger motorcycles as this was my first impending purchase. I am 51 and my son 21 has just gotten his first bike so I was a rookie. This was the third dealership I visited and had NO service anywhere else. Thanks again!"
By: Robert Annville, PA
"Kevin Rocks!!!!!!!! I just got my TRX400 FA7 delivered today and it is awesome!! If you want an honest, fair deal without any games Kevin at Lancaster Honda is your guy. He truly cares about his customers and takes the time to explain every aspect of the purchasing process. Oh and by the way, he knows his products(all lines) better than anyone I have ever come across. If you are in the market for a Bike or ATV, save yourself some time looking around and make your one stop Lancaster Honda. Don't forget to ask for Kevin. He won't let you down. I now have the old Honda commercial in my head, "follow the leader, he's on a Honda!!" Thanks Kevin, I'll see you on the trails. "
By: Chris Manheim, PA
"What a GREAT experience at Lanc.Honda. No exaggeration it was the best retail experience I have ever had!!! I went to another dealer 1st. They didn't even acknowledge me and I was there for over an hour. Was it because I was an older woman who looked bewildered? Who knows but I went to Lanc. Honda and Gerry greated me with no pressure, allowed me to look around until I needed assistance and then immeadiately helped me with my questions. Needless to say I bought a bike that day. A honda Rebel. When I came in a few days later to pay for it Kevin was who took me through all the paper work. I had so much fun, he had me laughing out loud all through out the transaction. He's the best. I recomend everyone to enjoy the Kevin experience, you won't regret it. When it was time for my test drive Kevin showed concern with my lack of experience but didn't make me feel incapable. I then took it for a test drive and stayed on the bike for acouple hours riding back and forth in front of the Honda dealer, since that was the 1st time riding a bike after my class, even the shop mechanic came out and gave me pointers which was much appreciated. Last but not least the people behind the sales counter were great!!!!!! I do not know the young ladys' name but she helped me a lot choosing a helmet,jacket and cover with great advise. So who ever reads this you won't be dissappointed with Lancaster Honda and don't fogert to ask for Kevin, you'll love him!!!!!" By: Marcia lancaster, RI
"Bought a Silverwing in 06 from Lanc Honda and loved the scooter. Now upgraded to an 07 Goldwing and love it even more. Kevin and Terry were more than willing to answer any and all questions I had. Terry worked with me over my lunch hour to start paperwork on Friday and Saturday Kevin stayed after the store closed to go over the controls on the Gwing and make sure I was comfortable with the bike before the wife and I left the store. Went to the York county dealer and didn't feel as welcome there as I did here. Kevin is the best and I hope he stays with Lanc Honda for a good long time. Frank K "
By: Frank East Prospect, PA
"As a new rider, and a woman, I was very impressed with my overall experience. I had been at other dealerships, expressed interest and received little help. Not so at Lancaster Honda. Kevin and Gerry were intent on answering all my questions (silly or not) and more interested in me and my needs as a first time rider than on pushing a sale. I am now the proud owner of a 1997 Honda Rebel, a sweet bike in great condition. I'm excited about riding and know that whenever I need help or service I'll be treated just like any other biker...they've got a customer for life! Great place, great people."
By: Anonymous Lancaster , PA
By: seth Reamstown, PA